bajiex Privacy Policy

1 Introduction and Applicability

bajiex is a trusted online casino and sports betting platform in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy ("Policy") applies to the bajiex website (bajiex.cam) and all of its associated services.

This policy will inform you how bajiex collects, stores, uses, and where necessary shares your personal information with third parties. By using our platform, you will be considered to have given your consent to the terms of this privacy policy.

This policy is a supplement to bajiex's Terms and Conditions and together both documents form our complete legal framework. If you disagree with any part of this policy, please contact us at [email protected] before using our services.

2 What Information We Collect

bajiex collects various types of personal information in order to provide a proper service. Details of the information collected are given below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• National ID card or passport number (for verification when required)
• Gender

2.2 Contact Information

• Mobile number (may be linked to bKash, Nagad, or Rocket)
• Email address
• Current address (district and division)

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account details)
• Transaction history (deposit and withdrawal information)
• Balance and bonus information

2.4 Technical Information

• IP address
• Device type and operating system
• Browser type and version
• Time and duration of platform use
• Cookie and session data

2.5 Gaming Activity Information

• Play history and betting patterns
• Win and loss records
• Bonus usage details
• Preferred game categories

3 How We Collect Information

bajiex collects your information in the following ways:

3.1 Direct Collection

When you create an account on bajiex, log in, make a deposit or withdrawal, contact customer support, or fill out a form, you provide the information yourself.

3.2 Automatic Collection

While you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes IP address, device information, and browsing patterns.

3.3 Collection from Third Parties

We may receive information in specific cases from payment service providers (such as bKash, Nagad, Rocket, and Upay), fraud prevention services, and other partner organizations.

4 Purpose of Using Information

bajiex uses your personal information only for specific and lawful purposes. The main purposes are:

• Account Management: Creating, managing, and ensuring the security of your account.
• Identity Verification: Confirming age and identity to prevent unauthorized use. Preventing access by those under 21 years of age.
• Transaction Processing: Completing deposits, withdrawals, and bonus distributions.
• Service Improvement: Analyzing your preferences and usage patterns to provide a better experience.
• Ensuring Security: Preventing fraud, money laundering, and other unlawful activities.
• Responsible Gaming: Identifying potentially problematic gaming behavior and implementing responsible gaming policies.
• Customer Support: Resolving your requests, complaints, and questions.
• Legal Obligations: Complying with applicable laws and regulations.
• Communications: Sending service updates, bonus offers, and important notifications.

Your information will not be used beyond the purposes stated above. If there is a need to use your information for any new purpose, we will inform you in advance and seek your consent where required.

5 Disclosure of Information and Third Parties

bajiex does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game providers. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information under court orders, requests from law enforcement agencies, or for legal necessity. In such cases, only the minimum necessary information will be disclosed.

5.3 Fraud Prevention

Necessary information may be shared with security agencies or industry-standard bodies to prevent fraud and unlawful activities.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

The bajiex website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Without these, login or transactions are not possible.
• Functional Cookies: Remember your preferences (language, settings).
• Analytical Cookies: Collect statistics on site usage to help improve the service.
• Security Cookies: Used to prevent fraud and automated attacks.

6.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

7 Data Storage and Security

bajiex follows industry-standard technologies and practices to keep your personal information secure.

7.1 Security Measures

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology.
• Stored data is kept in an encrypted state.
• Through access control systems, only authorized personnel can access the data.
• Regular security audits and tests are conducted.
• Two-Factor Authentication is available.

7.2 Retention Period

Information is retained while your account is active and for as long as necessary after closure to meet legal obligations. Financial transaction data is generally retained for five (5) years. Beyond this, unnecessary information is securely deleted.

7.3 Actions in the Event of a Data Breach

If a data breach occurs for any reason, we will promptly notify the affected users and take the necessary steps to limit the damage.

8 Your Rights

As a bajiex user, you have the following rights over your own information:

8.1 Right to Know

You have the right to know what information we hold about you. You can write to [email protected] to request details of the information stored about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Upon receiving a correction request, we will process it as quickly as possible.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or contractual requirements.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases we will consider your request and take appropriate action.

8.5 Right to Data Portability

You may request the information collected about you in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat.

9 Policy on Minor Users

bajiex is for persons aged 21 or above only. We do not knowingly collect personal information from any minor (persons under the age of 21).

Age verification is a mandatory step in the registration process. If a minor has created an account using false information and we become aware of this, that account will be immediately closed and all associated information will be deleted.

If a parent or legal guardian believes that their child has registered on our platform, please contact [email protected] immediately.

Visit our dedicated page to learn more about our responsible gaming policy.

10 Policy Changes

bajiex reserves the right to change or update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Displaying a notice on the homepage of the website.
• A message will be sent to the registered email address.
• A consent notice will be displayed after login.

If you continue using the platform after an updated policy is published, you will be considered to have agreed to the revised policy. Each version will include a "Last Updated" date.

If you have any questions or concerns about the revised policy, please contact us before the changes take effect.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is ready to respond to you as soon as possible.